Frequently Asked Questions
Updated: Aug 22, 2022
There are some questions that are asked to us frequently. Here, we attempt to pen down a few of them and answer them.
Is this Jute?
No, Earthy Hues products are made of Banana Fibre fabric, a natural fiber that is hand-loomed by the artisans on traditional looms. Jute is also a natural fabric like banana fibre but it is woven using machines.
I do not know what banana fiber is. Can you help?
Banana Fibre is a natural fiber that is strong, biodegradable, and sustainable. It is one of the best alternatives available. Please read our blog to know more about Banana Fibre and the process of making Banana Fibre.
Topic: Making of Banana Fibre & Earthy Hues- A layman’s guide
Do you customize products?
We make customized window blinds, table runners, wall panels, etc. Please email us at email@example.com to discuss this further.
My Banana Fibre product got wet! What do I do?
No problem at all!!! Just air dry the product in shade and you are good to go. Air drying the product completely before storing will ensure that your product will not attract fungus. Never wring or scrub the product. You can spot clean the products with a damp cloth.
How do I wash my banana fiber cushion covers and table mats?
Banana Fibre is a natural fiber and products made out of natural fibers are not meant to be washed regularly. The reason is that natural fibers including banana fiber do not collect dust and even if they do, they can be shaken off or dry vacuumed. Having said that, we understand that at times washing is required when there are spills.
Cushion covers - You can handwash the cushion covers and dry them in shade. Please lay them flat to dry, and do not hang them on the clothesline. Please dry wash the cushion cover if the fabric used along with banana fiber is pure silk.
Table Mats and Runners - You can wipe them with a damp cloth, to clean them daily. Once in two weeks, you can wash them under running water and lay them flat to dry. Please do not hang them on the clothesline. It is always best to dry banana fiber products in shade. You can spot clean immediately with water if you spill gravy on the table mats/runners.
*Allow the product to completely dry before storing/using
*Once dry, store flat/fold/roll
*Never wring or scrub the product
Do you take bulk orders?
Yes, we do undertake bulk orders, corporate gifting, and festive gifting. Please email us at firstname.lastname@example.org with your requirements to discuss further.
Do you ship internationally?
Sorry, we do not ship internationally currently. But we are doing our best to cater to our international customers also.
How can I place the order?
You can place an order via our website www.earthyhues.in In case you are facing any issues while/after placing the order, please reach out to us via the website chat option or drop us an email at email@example.com, and our team will help you out.
Do you ship to my address?
We provide free shipping all over India. The products are usually shipped within 2-3 working days and are delivered within 7-10 working days of placing the order.
Kindly go through our Shipping Policy for more info.
What are the available payment methods?
Customers have access to all payment modes, including credit and debit cards, UPI, and popular mobile wallets. In case you are facing any issues while/after placing the order, please reach out to us via the website chat option or drop us an email at firstname.lastname@example.org and our team will help you out.
What is the status of my order?
You can track your order using the Tracking ID sent to you along with ‘the order has been shipped’ mail. Please reach out to us via the website chat option or drop us an email at email@example.com and our team will help you out.
Can I make changes to my order?
We can make changes to your order until your order is shipped. Please reach out to us via the website chat option or email us at firstname.lastname@example.org and we will make the necessary changes. If the order is shipped, we will not be able to make any changes to your order.
Please go through the Cancellation Policy for more info
How long will it take to get my products?
Once the order is placed, you will be notified about the status of the order through email. The products are usually shipped within 2-3 working days and are delivered within 7-10 working days of placing the order. In case you do not receive an email please get in touch with us at email@example.com . Team Earthy Hues will update you once the order is shipped and will share the tracking number and courier service details with you. You can track the order on the shipping service provider's tracking site.
Kindly go through our Shipping Policy for more info.
Why haven’t I received my order yet?
Team Earthy Hues will update you once the order is shipped and will share the tracking number and courier service details with you. You can track the order on the shipping service provider's tracking site. The recent COVID-19 situation has increased the delivery time by a couple of working days. We request your patience during such unprecedented situations.
Do you have COD (Cash on Delivery)?
Sorry, due to the Covid-19 situation, we have withdrawn COD facility.
I would like to return my product as I have received a defective/damaged product.
At Earthy Hues we take utmost care to deliver the products as displayed on our website www.earthyhues.in Kindly mail us the reason for the return and required images at firstname.lastname@example.org within 24 hours of receiving the order. We will get in touch with you as soon as we can to solve the issue.
Kindly read our Return Policy for more info.
Do you have any questions for us? Please reach out to us via the website chat option or email us at email@example.com and we will answer it for you.