FAQ

Once the order is placed, you will be notified about the status of the order through an email. In case you do not receive an email please get in touch with us at earthyhues.in@gmail.com . Team Earthy Hues will update you once the order is shipped and will share the tracking number and courier service details with you. You can track the order on the shipping service provider's tracking site. Kindly go through our Shipping Policy for more info.

Banana Fibre is a natural fibre and products made out of natural fibres are not meant to be washed regularly. The reason being that natural fibres including banana fibre do not collect dust and even if they do, it can be shaken off or dry vacuumed. Having said that, we understand that at times washing is required when there are spills. Cushion covers - You can handwash the cushion covers and dry in shade. Please lay them flat to dry, and do not hang on the clothesline. Please dry wash the cushion cover if the fabric used along with banana fibre is pure silk. Table Mats and Runners - You can wipe them with a damp cloth, to clean them on a daily basis. Once in two weeks, you can wash them under running water and lay them flat to dry. Please do not hang them on the clothesline. It is always best to dry banana fibre products in shade. You can spot clean immediately with water if you spill gravy on the table mats/runners. *Allow the product to completely dry before storing/using *Once dry, store flat *Never wring or scrub the product

At Earthy Hues we take utmost care to deliver the products as displayed on our website www.earthyhues.in Kindly mail us with the reason for return and required images at earthyhues.in@gmail.com within 24 hours of receiving the order. We will get in touch with you as soon as we can to solve the issue. Kindly read our Return Policy for more info.

We make customized window blinds, table runners, wall panels, etc. Please email us at earthyhues.in@gmail.com to discuss further.

We can make changes to your order until your order is shipped. Please reach out to us via the website chat option or email us at earthyhues.in@gmail.com and we will make the necessary changes. If the order is shipped, we will not be able to make any changes to your order. Please go through the Cancellation Policy for more info

We provide free shipping all over India. The products are usually shipped within 2-3 working days and is delivered within 7-10 working days of placing the order. Kindly go through our Shipping Policy for more info.

Sorry, due to the Covid-19 sitution, we have withdrawn COD facility currently.

Sorry, we do not ship internationally currently. But we are doing our best to cater to our international customers also.

Team Earthy Hues will update you once the order is shipped and will share the tracking number and courier service details with you. You can track the order on the shipping service provider's tracking site. The recent COVID-19 situation has increased the delivery time by a couple of working days. We request your patience during such unprecedented situations.

Banana Fibre is a natural fibre that is strong, biodegradeable and sustainable. It is one of the best alternatives available. Please read our blog to know more about Banana Fibre and the process of making Banana FIbre. Topic: Making of Banana Fibre & Earthy Hues- A layman’s guide

Please reach out to us via the website chat option or drop us an email at earthyhues.in@gmail.com and our team will help you out.

No problem at all !!! Just air dry the product in shade and you are good to go. Air drying the product completely before storing will ensure that your product will not attract fungus. Never wring or scrub the product. You can spot clean the products with a damp cloth.

The customers have access to all payment modes, including credit and debit cards, UPI, and popular mobile wallets. In case you are facing any issues while/after placing the order, please reach out to us via the website chat option or drop us an email at earthyhues.in@gmail.com and our team will help you out.

Yes, we do undertake bulk orders, corporate gifting and festive gifting. Please email us at earthyhues.in@gmail.com with your requirements to discuss further.